Delivery Information

We programme and test every NFC card before dispatch to ensure your Google review link works correctly.

For Next Working Day Delivery, your order, valid Google review link and all required information must be received and confirmed by 11 am on a working day (Monday to Friday).

If everything is ready by 11 am on Monday, your order will be prepared for dispatch on Tuesday. If the required information arrives after the cut-off, dispatch may be moved back by one working day.

Standard Delivery — £5.00. Estimated delivery: 2–3 working days from dispatch. Available for orders of up to 5 cards.

Express Delivery — £10.00. Orders meeting the cut-off will be dispatched on the next working day. Delivery time depends on the postal service selected and is not guaranteed unless the service explicitly offers a guarantee.

Working days are Monday to Friday, excluding bank holidays. Orders are not processed or dispatched at weekends or on bank holidays.

Delivery times are estimates and may vary. We’ll contact you if we need any additional information that could delay your order.

Orders above 5 cards: email hello@thetapback.com for a delivery quote.

Unless another delivery period has been agreed, consumer goods must be delivered without undue delay and within 30 days of the contract. This is the statutory default, not a promised dispatch estimate. If delivery is late, consumers may be entitled to set an appropriate additional deadline or, in certain circumstances, end the contract immediately and receive a refund.

Contact hello@thetapback.com or message us on WhatsApp (opens in a new tab) if your order has not arrived or arrives damaged. Photos and the order reference can help us investigate, but are not a condition of your statutory rights. For consumer orders, goods generally remain our responsibility until received by you or a person you nominate, except where you independently commission a carrier we did not offer.